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FAQs

Shipping Information 

All orders will be couriered to the customer and tracking information will be shared at the end of the purchase. The cost of the courier will be borne by the customer at the time of checkout.
  

What are the delivery / shipping charges?

Since all orders will be shipped from Coorg, the Courier charges will be based on the location of the Customer and will differ depending on the shipping address and total weight and overall order of the products. 


What is the probable delivery time?

It may vary from one item to another but standard time will be approx. 3 to 10 working days except when there are public holidays.

How to track order?

We courier items through Professional Couriers so it will be easy to track your items. If however, items are sent to locations where Professional Couriers does not operate,  then possibilities of tracking your item are less.


Cancellations & Returns

What is the return policy of Madeincoorg.com?

You will  need to inform Madeincoorg.com within 12 hrs of receiving products in case of defective or damaged product(s). Madeincoorg.com will evaluate the defect and then decide to make 100% refund or replace the item(s). You will  need to provide valid proof of the defect and breakage of product(s).

  

How do I return a defective or damaged product for a new replacement?

You will need to inform us via email on madeincoorg15@yahoo.com within 12 hrs after delivery & send us images of the damaged items with a description of the complaint, .


Please make sure, the product is returned in the original condition you had received it.  We will send you a brand new replacement at no extra cost.


How do I cancel an order?

If you want to cancel the order please inform us via email or phone within 6 hrs after placing an order, after which time period, the order will not be  cancelled. Cancellation charges may apply based on the time and payment mode.

 

How long will it take to process my cancellation request?

Once you request the cancellation of product(s) in your order, it will take 5 to 25 business days to cancel the order and refund the amount. The Refund process time will be solely based on the bank or payment mode from which the payment was made. You will be notified of the same.

 

What is the mode of refund available after cancellation?

Your money will be refunded back to the account that was originally used to make the transaction.

 

Who pays for the delivery charges for returning of products?

If the returning item is defective/damaged, the delivery charges will be borne by us.

If the Customer has given incorrect shipping details & the parcel is returned, the customer will need to pay additional shipping charges for redelivery of the item(s).